Passing Along Fuel Surcharges

A recent NMPro Survey revealed the different approaches in the industry to fuel surcharges.

Percent of responders with vendors charging fuel surcharges- 100%

• Would not ask a vendor to waive the charge- 67%
• Have switched vendors- 22%

Percent of responders passing the surcharges on to their customers- 33 %
(17% are not and 50% are considering it)

Of those with surcharges:

• Have had requests from customers to waive the surcharge- 28%
• Have lost customers because of surcharge- 29%
• Consider waiving the surcharge at times- 70%